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Frequently Asked Questions
Yes. You can cancel your license at any time from your account or by contacting our support team.
If you cancel a subscription, you will keep access until the end of your current billing period and you will not be charged again.
If you purchased a one-time (perpetual) license, there is nothing to cancel.
We process payments securely using Stripe Checkout and support the following payment methods:
Available payment methods: (depending on your location)
We can also accept BACS (bank transfer) and purchase orders for qualifying orders — please contact our support team so we can arrange this before you place your order.
Yes. You can upgrade or downgrade your plan at any time.
If you need to downgrade your plan, please get in touch with the support team so we can help make the change at the right time in your billing cycle.
Yes. Monthly and yearly subscription plans have automatic renewals enabled so your license stays active.
You can update your billing details or cancel before your next renewal date if you no longer wish to continue.
If you would like to change how your subscription renews, please contact support.
Any VAT or sales tax is calculated automatically during checkout based on your billing country.
For customers in the UK and EU, VAT may be added where required by law. For customers in other regions, local taxes may also apply depending on your location.
Yes. A receipt or invoice is emailed to you after every successful payment.
If you need the invoice updated with company details or re-sent, please contact our support team and we'll be happy to help.
Yes. All payments are processed by Stripe using industry-standard encryption and 3D Secure where supported.
We do not store any card details on our servers; they are handled directly by Stripe's hosted checkout.
Yes. We offer discounts for volume purchases.
Add the quantity of licenses you wish to purchase to the cart and the discount will be applied automatically.
For more information, please see our volume discounts page.
Yes. We offer discounts for students.
Please contact our support team to discuss your requirements and we'll be happy to help.
Yes. We offer discounts for charities and non-profits.
Please contact our support team to discuss your requirements and we'll be happy to help.
Yes. We offer discounts for business startups.
Please contact our support team to discuss your requirements and we'll be happy to help.